Everything you need to know about how we get your order from our warehouse to your home.

Small item delivery

• Free for all orders. (Charges apply for non-UK mainland and Scottish Highlands)
• Your order is delivered within 2-3 working days
• Delivered to your doorstep by courier.

Large item delivery

• Delivered assembled to your front door (items may arrive palletised.)
• SMS and email updates to keep you in the loop
• 2-hour delivery window plus courtesy call before arrival
• Free for standard delivery.

Our large items are, well, large! So we ask one of our specialist delivery partners to deal with all the heavy lifting for you. This
is a 2-man delivery service and it includes:

• SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered
• A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day
• Delivery of your product assembled/ minimal assembly required
• Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Installation service
• While we guarantee next day / specific day dispatch Mobigo are not responsible if the courier service fails to deliver on time. However, every effort will be made to ensure your product arrives as per your request.

Delivery Options

Small item delivery
Cost: Free
Est. Delivery time: 3-5 working days

Large Item Delivery - Standard
Cost: Free
Est. Delivery time: 3-5 working days

Home Installation
Cost: £70.00
Est. Delivery time: Up to 10 working days 

 *Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

Fuss-free delivery with our Home Installation service

We'll get you set up and ready to go with your new product within 10 working days of placing your order.

Our Home Installation service guarantees the safe assembly and installation of our bigger and bulkier mobility products, like scooters, riser recliners, bath lifts and more.

It's ideal if you live in an upstairs flat or apartment, would struggle to lift heavy boxes or parts, or just want to make sure your product is correctly assembled and safely installed.

On your delivery day, the engineer will arrive with your product and make sure everything is just right. They'll show you how everything works, including how to charge, assemble and disassemble your product. If you've got any questions, our engineer will be happy to answer them. And they'll even take all the unnecessary packaging with them when they leave. It really is as simple as that.

Where products are particularly tricky to put together, Home Installation will be provided free of charge. You'll see these products listed with Home Installation included. The standard charge for Home Installation is £70.

Extra items can be added for just £35 each. Please note that Home Installation deliveries are sometimes carried out by a third party.

Missing Parcels & Deliveries

Please be aware that if you request that your item(s) is left in a safe place via the courier notes, Mobigo cannot claim for missing
items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from your local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

Missing Parcels & Deliveries

• Mobigo strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the customer
• Mobigo cannot accept any liability for mislaid or missing orders
• Unfortunately Mobigo cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us
• If your product is damaged you MUST advise Mobigo on the SAME DAY of delivery/receipt of your goods. After this time we are unable to claim from our carriers.

Delayed Orders

Occasionally we run out of certain products. If you place an order for an item we are currently waiting for we will wait 5 days to see if it's delivered to our warehouse. If not, we will send out the item(s) we do have in stock, with the remaining items going onto back order.

• Once we receive the stock we will dispatch the missing item(s) with no delivery charge
• Where stock is limited for certain items, we will give priority to customers who pay for priority dispatch.

Delivery Address

Once your order has been processed the delivery address for that order cannot be changed. We are also unable to redirect your order once it has been processed. For these reasons, please supply us with a delivery address where you know somebody can sign for your parcel.

• If nobody is available to sign for your parcel then a card will be left at the address. You can then arrange delivery for another day or collect your goods from your local depot.
• Deliveries cannot be made to PO Box addresses.

Damaged on delivery

Occasionally, issues during transit may mean that your product arrives with a few knocks and scrapes. If this happens, we ask that you report it immediately by signing the courier delivery note 'Damaged on Arrival' and informing us on the same day as delivery. Any damaged goods must be retained by the buyer for inspection. See the Returns paperwork that came with your order for more information.