We’ve had an absolutely excellent experience with Mobigo from start to finish and I genuinely couldn’t have asked for the whole process to go more smoothly.
We bought a CareCo Infiniti Transit Wheelchair for my mum and she absolutely loves it. When it arrived, I was really impressed with the condition — it looks completely brand new and was packaged exceptionally well. I’ve also found it lovely and easy to push and manoeuvre. I still need to test how easily I can lift it into the car and how well it fits, but everything we’ve experienced with it so far has been excellent.
The Mobigo website deserves a mention too. It’s very easy to navigate, everything is clearly explained and it made choosing the wheelchair and placing the order really straightforward.
A special thank you to Mike, who really went above and beyond. I messaged Mobigo on a Sunday evening before placing my order and received a helpful reply almost immediately. The wheelchair was originally due to arrive on Wednesday, but Mike said he would make sure it was inspected first thing and dispatched ASAP so that we should receive it on Tuesday. He absolutely kept his word — it arrived on Tuesday before lunchtime.
That level of personal service, communication and care really stood out to me. From browsing the website and placing the order, through to speaking with Mike, the packaging, delivery and condition of the wheelchair when it arrived, the whole experience has been seamless.
Most importantly, Mum is delighted with her wheelchair and I’m delighted with the service we received. Based on our experience, I wouldn’t hesitate to recommend Mobigo to anyone looking for mobility equipment. Five-star service all round.