Premium customer protection as standard with Mobigo
Buyer beware
When buying second hand mobility equipment online, the worry that tends to loom largest is ‘what if it’s not what I expected’? Too many people find themselves with a product that’s not fit for purpose after buying something in good faith, only to discover that the carefully chosen photos and glowing description weren’t telling the full story. Once you’ve parted with your cash, most private sellers consider the transaction complete and it’s nigh on impossible to get a response, let alone a refund, if something goes wrong.
This lack of protection for buyers was one of the main motivations for setting up Mobigo. We wanted to create an online mobility marketplace people could trust, where confidence comes as standard - before, during and after a purchase.
Choosing the right mobility product can feel daunting enough without having to worry about the product not living up to the hype, so every part of our process is designed to be fuss free. From our transparent condition grading framework to our generous warranties and straightforward returns policy, Mobigo takes the guesswork out of shopping second hand.
Refurbished mobility equipment that always makes the grade
For most people, choosing mobility equipment isn’t just about finding the lowest price - it's about striking the right balance between condition, performance and budget. But without consistent quality and safety standards, finding something that genuinely meets your needs without breaking the bank can feel like searching for a needle in a haystack.
Unknown sellers promising ‘nearly new’ products in ‘great condition’ may seem appealing at first, but the used scooter or wheelchair you end up with rarely matches up. Not so with Mobigo. When you shop with us, we guarantee every item that makes it onto our marketplace has undergone a comprehensive up to 100-point check and received an honest condition grade, so you know it’s Good to Go.
Our grading system allows you to concentrate on comparing like-for-like products without having to sort fact from fiction. Every item goes through the same professional inspection process and all our listings include an accurate account of every aspect of its cosmetic condition and overall performance, with any scuffs, dinks and dents clearly photographed. We want you to know exactly what you're buying before it arrives, so there’s no nasty surprises on the doorstep.
Beyond the checkout, support that comes home with you
Whether you need it for now or forever, mobility equipment is probably one of the most important household purchases you’ll make (as much as we love our air fryer, it’s not quite as reliable as the powerchair for getting us to the shops). When investing in this kind of life-enhancing kit, we understand that peace of mind matters, which is why every eligible product we sell is backed by a 14-day returns window and six-month warranty, extendable for up to a year.
While our inspection process is designed to identify any issues before a product reaches the marketplace, sometimes the perfect product on paper just doesn’t quite work in practice. Rather than leave you feeling trapped, we give you time to make sure your purchase is the right fit and our warranty provides an extra layer of reassurance long after the bubble wrap has been binned.
When you buy through Mobigo, you're choosing mobility equipment that's been professionally inspected, honestly graded and comes with the support of our experienced customer care team for as long as you need it. We don’t think that protecting buyers is just about making promises if something goes wrong, it’s about making the process as straightforward as possible from the very beginning.
Skip the stress of searching dubious looking second hand listings and head straight to Mobigo for an altogether better way to buy refurbished mobility equipment.