Good to know
Powerchair questions
Should I choose a powerchair or a scooter?
Powerchairs are more compact and turn tightly, so they suit indoor use, shops and smaller spaces, and you steer with a joystick. Scooters are better for longer outdoor trips and need a little more upper-body strength to steer with the tiller.
Can I take a powerchair on a plane?
Many folding powerchairs are designed for travel. Most airlines accept lithium batteries with advance notice. Check with your airline and ask us for the battery specification of any listing.
What does “refurbished” mean at mobigo?
Every item has up to 100 checks, worn parts are replaced, then it is cleaned and graded. You see photos of the actual item you will receive, not a stock image.
How do your grades work?
Premium is like new, Excellent has very light wear, Good shows noticeable wear but works perfectly, and Fair has clear signs of use while staying safe and reliable. Every grade gets the same checks and warranty.
Do I qualify for VAT relief?
If you have a long-term illness or disability you may not have to pay VAT. You simply self-declare at checkout. No medical evidence is needed.
Can I spread the cost?
Yes. You can spread the cost with Snap or Klarna, subject to status. You will see the monthly price on each listing.
What if it isn’t right for me?
You have 14 days to return it, and every item is covered by a 6-month warranty.
