Good to know
Walking aid questions
Should I choose a rollator or a tri-walker?
A rollator has four wheels and a seat, so it suits walks and shopping trips where you might want a rest. A tri-walker has three wheels, so it is lighter and narrower and turns easily in smaller spaces at home.
How do I set the right handle height?
Stand up straight with your arms relaxed by your sides. The handles should be level with your wrists. Every listing shows its handle height range.
What does “refurbished” mean at mobigo?
Every item has up to 100 checks, worn parts are replaced, then it is cleaned and graded. You see photos of the actual item you will receive, not a stock image.
How do your grades work?
Premium is like new, Excellent has very light wear, Good shows noticeable wear but works perfectly, and Fair has clear signs of use while staying safe and reliable. Every grade gets the same checks and warranty.
Do I qualify for VAT relief?
If you have a long-term illness or disability you may not have to pay VAT. You simply self-declare at checkout. No medical evidence is needed.
Can I spread the cost?
Yes. You can spread the cost with Snap or Klarna, subject to status. You will see the monthly price on each listing.
What if it isn’t right for me?
You have 14 days to return it, and every item is covered by a 6-month warranty.
