Good to know
The questions we get asked most
How heavy is the heaviest part I'd need to lift?
Every listing shows the product weight, so you can check before you buy. Folding scooters and powerchairs fold as one unit, so the weight shown is the whole item, while travel scooters split into lighter pieces. If lifting is a concern, compare the product weight on each listing or call us and we will talk it through.
Can I take a lithium-powered product on a plane?
Most airlines accept lithium mobility scooters and powerchairs with advance notice. Battery limits vary, so check with your airline and bring the battery specification, which we can provide for every listing.
Do refurbished batteries hold their charge?
Every battery is load-tested. Any that miss our minimum standard are replaced before listing, and the grade description tells you how the battery performs.
Are the photos of the actual item?
Yes. Every listing is a single item, photographed on its own, so the photos show the one you'll receive.
What do the condition grades mean?
Every item is inspected and graded Premium, Excellent, Good or Fair, so you know exactly what you're getting. See how grading works.
What warranty do I get?
Everything comes with a 6-month warranty as standard. You can extend it to 12 months in your basket.
Can I return it?
Yes. You have 14 days to change your mind, free of charge. Read our returns policy.
Can I buy it without VAT?
If you have a long-term illness or disability, you may not have to pay VAT on qualifying products. Choose "I'm eligible" in your basket and add your details before checkout. Check if you're eligible.
How is it delivered?
We deliver across the UK. See our delivery information for timings and costs.
